-
300+
-
301 SAR
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1.51s
Orchestrating Growth while Striking a Balance with Headless Commerce
The value of eCommerce is not in the ‘e’ but in the commerce
Challenges
- Difficult to manage the large catalog size
- Cater to two different segments (e-commerce and Grocery) from a single Magento backend
- Poor website performance hampering the customer experience
- Lack of centralized inventory management
- Integrating features to support seamless checkout flows
- iOS and Android App development to cater to mobile users
- Dependency on tech support to manage content
Solution
HNAK was looking for a migration to the latest Adobe Commerce (Magento) version and functionalities that can improve customer experience and reduce the tech dependency for backend operations. Also, they needed a robust solution that could manage the daily signup of an average of 20+ customers. The experts at Krish carefully understood all these requisites and suggested implementing Adobe Commerce (Magento) PWA Studio for the next-gen headless commerce capabilities to facilitate flexibility and scalability, iOS and Android native apps to cater to the increasing mobile users, along with essential digital commerce features.
The Strategy
Krish intended to minimize the hassle of backend dependency for HNAK. Our experts strategically leveraged Adobe Commerce Cloud to segregate the backend functionalities from the front end to offer customized CX. After we established seamless headless capabilities, team Krish helped the brand accentuate its mobile user experience. In order to offer an elevated experience, we developed a React Native hybrid mobile application that simplified the clutter.
HNAK also wanted to streamline its omnichannel presence and integrate the operations from minute to major levels. This is where we leveraged our expertise in offering customized integrations. We utilized Elastic Search for easy discovery and optimized their tax management functionality. Moreover, our experts worked rigorously to integrate Hyperpay for seamless payment processing. HNAK wished to serve convenience at every customer touchpoint. Our experts worked on a strategy that covered solutions including OTP & social media logins, SMS gateways, Shop by Brand, FAQs, Product Reviews, Product Label, Product Alert, and Special Promotions Pro.
Technology
Mobile App Design
Client Speaks
Qutaibah Alsharif
Chief Executive Officer“The experts at Krish understood all the challenges we were facing and employed tailormade solutions to foster our expectations. It felt like we had an experienced partner who brought new life to our business. Their innovative approach, headless commerce capabilities, eye for detail, and customer support are truly commendable.”
Result
HNAK is currently enjoying the hassle-free platform capabilities that are already unfolding growth opportunities in many ways. The collaboration with Krish has helped the brand with a reduced page load speed of 1.51 seconds compared to their previous page load speed. Moreover, a strategic implementation by Krish has offered the brand an increased average order value of 301 SAR, and HNAK is already welcoming 300+ users since its launch!
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