Introduction
In the past few years, there has been a steady growth in the world of eCommerce. The dynamics of eCommerce businesses are evolving to cater to customer needs. If you want your eCommerce business to emerge as a winner, you must invest in a powerful eCommerce platform. And what can be a better platform than Magento Commerce to take your eCommerce business to the next level. Around a third of the total volume handled by the top 1000 e-retailers in the United States and Canada can be attributed to Magento.
A Magento support partner can help you grow your eCommerce business and manage all the operations effectively. There are different kinds of Magento partner agencies in the digital marketplace.
Types of Magento Partner Agencies
Here are the two types of Magento partner agencies you can work with.
- Fixed Cost Project Team or Custom Development Team
- Managed/Magento Support Team
Fixed Cost Project Team
Fixed cost project team pre-plans and freezes the scope of the entire Magento development process and its related. This team includes business analysts, Magento developers, UI/UX designers, team leaders, project managers, QA, and DevOps.
They adhere to a fixed timeline and have clear delivery expectations when it comes to the final project. Generally, this team is responsible for building a new project or an eStore.
Managed/Magento Support Team
Managed/Magento support team works on two options:
- A dedicated hiring model according to which a merchant manages the tasks assigned to the resource hired in a dedicated model, part-time or full-time
- Time and material model, which uses an hour-based format in which the merchants buy a certain number of hours
The managed support team works on short-term or long-term goals and employs routine tasks aimed at the proper functioning of the online store.
Factors for Choosing the Right Magento Support Partner
1. Approach
At the outset, determine the approach of your prospective partner, whether they have a reactive or proactive approach. Do they wait for you to define something or do they proactively suggest ideas to enhance your eCommerce storefront? Try to understand the underlying approach of the agency.
2. Team Structure and Critical Support Protocol
Critical support can be an absolute game changer for your eCommerce business. In case the agency working for you pays special attention to critical support, it helps in avoiding any kind of downtime. It will considerably enhance your customer satisfaction. Having an escalation matrix is a great idea so that you know who to contact in case there is no response on the first attempt.
3. Communication channels
Certain agencies offer support on a ticketing basis. This sounds good at first thought. However, it poses several challenges in the long run. You must go for an agency with a planner according to the business objective of your eCommerce store.
Determine the communication channel in the beginning itself.
Ascertain the tools to be used and how frequently you would need to interact. If you are located in different geographical locations, set the time zones for the communication. Understand the barriers too that you may come across.
4. Billing mechanism
Avoid committing too many hours initially. First, you must test the Magento support partner. Figure out whether they can accommodate all your Magento needs and scalability. You can carry out a pilot project for the same. Alternatively, you can define a small task and get a quotation for its execution. The quarterly billing model is an ideal mode of working. If you are working in a dedicated hiring model, the payment terms must follow an advanced model.
5. Overall Credentials and Support Specific Testimonials
Before making up your mind on choosing the Magento partner, take a look at their credentials and testimonials. Also, determine the industries they have worked in. Check the awards they have received and the reason for the same. You must consider the partnership level and overall strength of the Magento support partner too.
Wrapping Up
The points shared above serve as the most important recommendations for your ideal Magento support partner in Canada. Krish is recognized as the official Magento partner. We can provide you with the best end-to-end Magento services. You can check out our testimonials and past clients to determine how we suit your eCommerce needs.
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Disha works as a Sr. Content Writer at Krish TechnoLabs. She is a dentist, who has found her calling in words & technical subjects. She loves to pen down travelogues and romantic short stories in her free time.
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