Krish + Adobe CJA
Adobe Customer Journey Analytics (CJA) brings the proven capabilities of Adobe Sensei GenAI to derive cross-channel customer journey data giving you the insights to meet your customers with incredible real-time experiences at scale.
Our 14-year-long partnership with Adobe allows us to harness the capabilities of this innovative platform Adobe Customer Journey Analytics, and tailor it to your unique business needs. We uncover actionable intelligence about your customers' interactions across various touchpoints. From website visits and email engagements to social media interactions and offline interactions, we help you optimize your marketing strategies, offer personalized experiences, and deliver compelling content that resonates with your audience using Adobe CJA.
Why Adobe Customer Journey Analytics?
- From end to end and across channels, gain up-to-the-minute customer views and behaviors that help with cohort analysis and reading insights.
- Improve segmentation, get objective attribution, and understand what’s contributing to anomalies from data across channels with artificial intelligence (AI).
- An intuitive, collaborative user interface makes data accessible and understandable to all teams - from web visits to purchases to customer calls to chats.
- Discover new, high-value audiences that can be immediately activated through applications such as Adobe Journey Optimizer or Adobe Real-Time CDP.
Adobe Customer Journey Analytics Features
- Online and off-line data collection
- Identity stitching
- Ad Hoc SQL analysis
- Data prep with Adobe Experience Data Model (XDM)
- Voice assistant data capture
- Advanced calculated metrics
- Data repair API
- Privacy control and shield
- Data manipulation
- AL & ML Models
- Algorithmic attribution
- Anomaly detection
- Customer enablement
- Journey visualization
- Cohort analysis & histogram
- Data democratization
- Scheduled reports & usage reporting
- Audience behavior and segmentation tools
Adobe Customer Journey Analytics Services
Our Adobe-certified experts help to strategize and align branding & marketing campaigns with Adobe Customer Journey Analytics capabilities to optimize experiences at scale and speed.
Our years of Adobe experience makes Adobe Customer Journey Analytics implementation possible for any business and system to optimize engagement at every channel.
Our Adobe-certified team enables Adobe Customer Journey Analytics integration with your existing technology stack, offline channels, and other applications for up-to-the-minute customer views.
We help you migrate from any analytics platform to Adobe Customer Journey Analytics ensuring zero-data loss and optimal performance and customer journey tracking for optimized results.
Our Analytics specialists empower brands with managed services for timely optimizations and ongoing support for Adobe Customer Journey Analytics to ensure seamless operations.
We can help you with a thorough Adobe Customer Journey Analytics training for campaign managers and other stakeholders for the finest execution and optimum business outcomes.
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