COVID-19 pandemic has engulfed the globe and plunged the entire economy into a slowdown. The virus started in China during December and has slowly spread to other parts of the world.
This pandemic also posed challenges for the e-commerce business as the government has directed only essential items to be sold through these platforms. It is estimated that India has lost $400 in sales and the total losses will be around $1 billion during the entire lockdown period. There has been a severe impact on digital payment during this COVID pandemic.
Online purchases aligned to selected offline stores have seen average growth according to this data. Revenue rose by 52 percent and conversion – 8.8 percent, relative to the same period a year earlier, between January 1 and February 29. It appears the only way for merchants to escape the coronavirus pandemic is through e-commerce platforms. Although not many people tend to visit brick and mortar stores (if they aren’t closed), it seems tempting to have ecommerce services.
How Ecommerce Platforms are Leveraging Support
Doing online business means selling goods to the buyer from the webstore and transaction means transfers. Due to the pandemic, the thought of building an online store poses some questions like ‘how’ and ‘who’ will create my ecommerce business? How will the support & maintenance will run? And many more hurdles that come along the line of deliveries and dedicated team support.
Technology partners play a vital role when it comes to running a frictionless ecommerce platform. Magento commerce platform not only helps connect vendors and buyers on mobile and online networks, but also enables efficient monitoring of consumer orders, delivery, refunds, and merchandise payments.
Magento Technology partners have provided excellent customer support for your website till now. But now it has been plagued by some crunching issues due to the outbreak of COVID. Let’s look at a few:
Lack of Emergency Support:
Right now, they are working with reduced staff as most offices are closed down due to pandemic. So, getting real-time help during this crisis is impossible. Your Magento Solution provider will not be able to provide help during an emergency situation like site breakdown due to traffic, payment failure, and slow turnaround.
Lack of Dedication:
It will be exceedingly difficult to find dedicated customer support or talk to a specialist. You might be facing some critical issues that need a technical resolution like a disabled product page that needs urgent attention. Unfortunately, during these cases, you will not find a specialist that would fix this issue.
Limited Support:
The overall infrastructure at your Magento solution provider will be extremely poor during the COVID-19 pandemic. There is a significant reduction of staff strength and though many are contemplating work from home yet some immediate necessities might be delayed. Magento is a complicated solution and requires expert help to solve these issues and get your site working.
Also Read: How E-commerce Players are Overcoming Challenges During COVID-19
No Tracking System:
Although Magento supports an automated tracking system it requires some human intervention. Your provider might be plagued with financial incapability and a lack of resources to provide the best monitoring for your site. So, you would not get any real-time reports, and customers might be inconvenienced due to the absence of tracking methodologies.
No Central Exposure:
The virus pandemic has thrown every system haywire. Your provider is working with reduced staff and it has led to a lack of any central control on your site. An e-commerce Magento site requires constant monitoring to function properly. Unfortunately, during this critical time, the partner will be lacking in these monitoring facilities.
Weathering the COVID Storm, How Krish is Geared up!
Our company is committed to providing outstanding support to our clients when they need it most. We have experience of over 15 years in creating dedicated solutions and providing firm support during any emergency. We are committed to your growth and believe in trustworthy relations.
Krish Technolabs have already put these robust practices in motion across our clientele and we have got positive feedback. These implementations have helped us tackle any emergency situation during this crisis.
1. Full Emergency Support
Krish Technolabs is offering 100% emergency support during this crisis. Your digital support site will get the care it deserves. Our emergency care team of technical specialists will answer and solve any query. Whether your site is experiencing an unexpected slowness or needs a patch up we are there for you all the time.
2. Dedicated Team of Specialists
We have a team of dedicated specialists who will be constantly monitoring your Magento e-commerce store. Our team consists of core Magento developers who are experts in their field. Our virtual team is available anytime you have a technical query that needs immediate solutions. So, you will face no issues and provide your customers with a hassle-free shopping experience.
3. Rapid Issue Response
Our team is available round the clock and is just a call away. You can raise an issue ticket with us the moment you are facing a concern. We backup your website using cloud solutions so that every data is secured. Our experience and dedication will help your e-store with the best solutions during these emergencies.
4. Continuous Monitoring & Outage Recovery
Operational issues critically impact any e-commerce business. Our outage recovery features ensure these issues are quickly tracked and smoothened out in no time. Every e-commerce store needs continuous health checks to function in a 24X7/365 environment.
5. Proper Project Tracking System
When you entrust your e-commerce store to you will get dedicated service. We have an empowered project tracking system that constantly checks for any malfunctions to your site. Krish Technolabs takes care of this and puts a constant tracking system in place to get a real-time report. You can talk to our team using team meeting software like Jira, Zoom Meeting and Adobe connect for any solutions.
Wrapping Up
Nothing appears capable of stopping coronavirus and its effect on business and customers. We’re seeing developments across the world. Government, as well as private industries, bend with the wind to slow the spread of the disease.
We are a full-service digital commerce partner working with B2B and B2C clients providing classic solutions. Employees in the technical services and technology industry are better equipped to operate remotely than others, and therefore manage websites and networks. Krish TechnoLabs is a global ecommerce solution provider, and as our technocrats migrate to operate from home, we will continue to help our clients with dedicated team support. So, connect with us right now and solve pressing issues related to your Magento store during this COVID-19 pandemic.
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Shivi Rao is a content marketer with Krish. She has worked in various industries spanning technology, science, rural marketing, startups & unicorns, eCommerce business, and digital marketing, believing that content is the foundation to facilitate the visibility of any organization and ensuring her words do the same. In her free time, you can either find her lifting weights in the gym or feeding the strays.
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